Privacy Policy
Last Updated: October 7, 2025
At Rinbike, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
1 Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, phone number, and postal address
- Payment information (processed securely through third-party payment processors)
- Account credentials (username and password)
- Communication preferences and customer service correspondence
- Product reviews, ratings, and feedback
- Warranty registration information
Automatically Collected Information
When you access our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website addresses
- Cookies and similar tracking technologies data
Product Usage Information
For connected Rinbike models with smart features, we may collect data about bike performance, battery usage, location data (with your permission), and riding patterns to improve our products and services.
2 How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, manage payments, and provide customer support
- Communication: To send order confirmations, shipping updates, warranty information, and respond to inquiries
- Marketing: To send promotional materials, newsletters, and special offers (with your consent)
- Product Improvement: To analyze usage patterns and improve our products, services, and website functionality
- Security: To detect, prevent, and address fraud, security issues, and technical problems
- Legal Compliance: To comply with legal obligations and enforce our terms and conditions
3 Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us with payment processing, shipping, marketing, analytics, and customer support.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements
We may disclose your information to comply with legal obligations, court orders, or governmental requests, or to protect our rights and safety.
With Your Consent
We may share your information for any other purpose with your explicit consent.
4 Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
SSL Encryption
All data transmitted is encrypted using SSL/TLS protocols
Secure Servers
Data stored on secure servers with restricted access
Access Controls
Limited employee access based on job requirements
Regular Audits
Periodic security assessments and updates
Please note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5 Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Correction
Request correction of inaccurate or incomplete information
Right to Deletion
Request deletion of your personal information (subject to legal requirements)
Right to Object
Object to processing of your personal information for marketing purposes
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Withdraw Consent
Withdraw consent for data processing at any time
To exercise any of these rights, please contact us at privacy@rinbike.com. We will respond to your request within 30 days.
6 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
Essential Cookies
Required for website functionality and cannot be disabled
Analytics Cookies
Help us understand how visitors interact with our website
Marketing Cookies
Used to deliver relevant advertisements and track campaign performance
7 Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
8 International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
9 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
- The nature of the information collected
- Legal, accounting, or reporting requirements
- Whether the information is necessary to provide our services
- Dispute resolution and legal defense
10 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
+90 (546) 902 42 49Address
Veysel Karani, Çolakoğlu Sokağı Rings Rezidans
No 10/79, 34885 Sancaktepe/İstanbul
