Terms and Conditions
Last Updated: October 7, 2025
Please read these terms carefully before using our services
Agreement to Terms
By accessing and using the Rinbike website, purchasing our products, or utilizing our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Rinbike ("Company," "we," "us," or "our") governing your use of our website, products, and services. These Terms apply to all visitors, users, customers, and others who access or use our services.
1 Definitions
"Company"
Refers to Rinbike and its affiliates
"Customer" / "You"
The individual or entity using our services
"Products"
Electric bicycles and related accessories sold by Rinbike
"Services"
All services provided by Rinbike including sales, support, and maintenance
"Website"
The Rinbike website and all associated digital platforms
"Content"
All text, images, videos, and other materials on our platforms
2 Use of Website and Services
Eligibility
To use our services, you must:
- Be at least 18 years of age or the age of majority in your jurisdiction
- Have the legal capacity to enter into a binding contract
- Provide accurate and complete registration information
- Comply with all applicable local, state, national, and international laws
Account Registration
When creating an account, you agree to:
- Provide truthful, accurate, and complete information
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
Prohibited Activities
You agree NOT to:
- Use our services for any illegal or unauthorized purpose
- Violate any laws in your jurisdiction
- Infringe upon intellectual property rights
- Transmit viruses, malware, or harmful code
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our services
- Engage in fraudulent activities or misrepresentation
- Collect or harvest user information without consent
3 Product Orders and Sales
Order Process
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Order Placement: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
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Order Confirmation: You will receive an email confirmation upon order placement. This does not constitute acceptance of your order.
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Pricing: All prices are in local currency and subject to change without notice. Prices displayed exclude taxes and shipping unless otherwise stated.
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Payment: Payment must be received before order processing. We accept major credit cards, debit cards, and other payment methods as indicated.
Shipping and Delivery
- • Delivery times are estimates and not guaranteed
- • Risk of loss passes to you upon delivery
- • You must inspect products upon delivery and report any damage within 48 hours
- • Additional shipping charges may apply for remote locations
- • International orders may be subject to customs duties and import taxes
Returns and Refunds
Our return policy includes:
✓ 30-Day Return Period
Products may be returned within 30 days of delivery
✓ Original Condition
Items must be unused and in original packaging
✗ Return Shipping Costs
Customer responsible unless item is defective
✗ Custom Orders
Customized products are non-refundable
4 Warranty and Limitation of Liability
Product Warranty
Rinbike products are covered by our limited warranty:
- • Frame and fork: 2 years from purchase date
- • Electrical components (motor, battery, controller): 2 years
- • Other components: 1 year
- • Warranty applies only to original purchaser and is non-transferable
- • Normal wear and tear is not covered
- • Warranty void if product is modified or improperly maintained
Disclaimer of Warranties
EXCEPT AS EXPRESSLY PROVIDED IN OUR WARRANTY POLICY, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RINBIKE SHALL NOT BE LIABLE FOR:
- • Indirect, incidental, special, consequential, or punitive damages
- • Loss of profits, revenue, data, or use
- • Personal injury or property damage resulting from product use
- • Any damages exceeding the amount paid for the product or service
5 Intellectual Property Rights
All content on the Rinbike website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of Rinbike or its content suppliers and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Trademarks
The Rinbike name, logo, and all related marks are trademarks of Rinbike. Use without permission is prohibited.
Design Patents
Our product designs are protected by registered design patents and industrial designs.
License Grant
We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for personal, non-commercial purposes. This license does not include the right to download, copy, modify, or redistribute content without our express written permission.
6 User-Generated Content
If you submit reviews, comments, photos, videos, or other content ("User Content") to our website or social media channels, you grant Rinbike:
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A worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, and display your User Content
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The right to use your name, likeness, and other identifying information in connection with your User Content
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The right to use your User Content for marketing and promotional purposes
User Content Standards
You agree that your User Content will not:
- • Contain false, misleading, or defamatory information
- • Violate any third-party rights
- • Contain offensive, obscene, or inappropriate material
- • Promote illegal activities or hate speech
- • Contain viruses or malicious code
7 Third-Party Links and Services
Our website may contain links to third-party websites, products, or services that are not owned or controlled by Rinbike. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Disclaimer: You acknowledge and agree that Rinbike shall not be responsible or liable for any damage or loss caused by use of or reliance on any third-party content, goods, or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.
8 Indemnification
You agree to defend, indemnify, and hold harmless Rinbike, its officers, directors, employees, agents, affiliates, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:
• Your use or misuse of our products or services
• Your violation of these Terms and Conditions
• Your violation of any third-party rights
• Your User Content or any content you post
9 Dispute Resolution and Governing Law
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Turkey, without regard to its conflict of law provisions. Your use of our website may also be subject to other local, state, national, or international laws.
Dispute Resolution Process
Informal Resolution
Contact our customer service team to resolve the dispute informally
Mediation
If informal resolution fails, parties agree to attempt mediation
Arbitration
Binding arbitration in Istanbul, Turkey under Turkish arbitration rules
Jurisdiction
You agree that any legal action or proceeding related to these Terms shall be brought exclusively in the courts of Istanbul, Turkey, and you consent to the personal jurisdiction of such courts.
10 Termination
We reserve the right to terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.
Upon Termination:
- • Your right to use our services will immediately cease
- • We may delete your account and all associated data
- • You remain responsible for all obligations incurred prior to termination
- • Provisions that should survive termination will remain in effect
11 Changes to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. Material changes will be notified by posting the new Terms on this page and updating the "Last Updated" date.
Your Responsibility: It is your responsibility to review these Terms periodically. Your continued use of our services following the posting of changes constitutes acceptance of those changes.
12 Severability and Waiver
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
Waiver
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
13 Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices or agreements published by Rinbike, constitute the entire agreement between you and Rinbike regarding your use of our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.
14 Contact Information
If you have any questions, concerns, or disputes regarding these Terms and Conditions, please contact us:
Company Information
Rinbike Electric Mobility
Istanbul, Turkey
Website
www.rinbike.comAcknowledgment and Acceptance
By using Rinbike's website, products, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must immediately cease all use of our services.
Quick Reference Summary
30-Day Returns
Return unused products within 30 days
2-Year Warranty
Frame, motor & battery coverage
24/7 Support
Customer service always available
© 2025 Rinbike. All rights reserved.
These Terms and Conditions were last updated on October 7, 2025.
Document Version 2.1
